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CRM for Tour Operators - at the heart of tourism management.

We take an in depth look at what the best CRM solutions for tour operators offer....

Looking After Your Team: Empower them with Fit-for-Purpose Tech

We give you 5 reasons why it is important that your team members are empowered with ‘fit-for-purpose’ technology to do their work. Let's dive into understanding your staff the most important assets in your company and how tech can influence your staff satisfaction levels....

Why taking a Business Analysis Approach builds trust and confidence with Multi-day Operators

Do you know the story about Henry Ford? The innovator behind the assembly line for faster car production. His statement...“'If I had asked people what they wanted, they would have said faster horses.”…sparked a thought.If we asked today what Multi-Day Operators would want in order to make their business more successful… they might say more staff....

Optimising Logistics and Operations in Multi-Day Tours: The Role of an Effective Operating System

In the world of adventure tourism, multi-day tours present a thrilling yet complex challenge for operators. Multi-day tours are different to day tours. They require detailed planning, seamless delivery, and a deep understanding of what it means to deliver unforgettable experiences. These challenges are more obvious in activities like multi-day cycling, where the logistics can become as winding and varied as the trails themselves. The key to navigating this complexity lies in leveraging...

Effective Communications with Customers on Tour

In the world of adventure tourism, especially for multi-day trips, smooth communication with customers is vital for providing an outstanding customer experience. But how can you ensure your customers stay well-informed and updated, feel secure during their tours, and make sure they navigate with confidence while becoming fully immersed in their adventure?At Odyssey, we focus on smooth communication as the crucial factor for Multi-day Operators to provide an outstanding customer experie...

How to smoothly connect Bookings to your Operating System & Finance

One of the biggest headaches for multi-day operators we’ve observed is the heavy weighting placed on the front end booking portal, also know as Res TechThere’s no question this is an important and integral part of the customer journey and it needs to be smooth and seamless for the customer and the operator. There are many online reservation booking apps and systems available. Many of these enable operators to receive the booking and payment quickly and easily...and that’s great. ... b...

Is your operating system a 'valuable asset' to your business?

Your tourism business has two main types of assets. There are tangible assets, these are the things you can touch like vehicles, trailers, bikes, kayaks, computers, desks and other equipment and physical items. The other type of assets in your business are Intangible Assets.Paul Adams, CEO of intangible asset advisory EverEdge put this webinar together to share his insights and practical advice on how to drive revenue opportunities and mitigate risk of Intangible Assets. We've summed up some of ...

Implementing New Software - Managing Change

Successfully implementing change like 'fit for purpose' management software can be divided into three stages. Applying these can reduce resistance to change, and increase the likelihood of success.Each stage must consider the People and the Process and of course the 'Tools'1.     Foundation - Plan and Prepare2.     Communicate and Engage3.     Implementation...

Tourism Management Software ROI - Cost vs Value

NOTE: This is not an article about Res Tech (Reservation Booking Systems)... this blog considers the value of a 'Fit for Purpose' Operating System that acts as the hub for all your tourism business activity.  ...

From Spreadsheets to Streamlined Operations: The Journey to Efficient Tourism Management with Software

As a multi day tourism operator, managing your business with spreadsheets may have served you well in the past, but as your business grows and becomes more complex, you may find that spreadsheets are no longer able to keep up with the demands of your operations.The limitations of spreadsheets can lead to inefficiencies, errors, duplication, and cause unnecessary stress to staff and can impact on the customer experience. Ultimately this can limit the growth of your business. The good news is that...